Cosmos is back online after outage, but Ledger users still can’t see or send their ATOM

Ledger’s status page continued to checklist Cosmos (ATOM) as a serious outage on Sept. 13, leaving users unable to view ATOM balances or transaction historical past and unable to submit transactions by Ledger Wallet greater than 4 days after the incident started.

The firm opened the incident at 19:41 CEST on Sept. 8. As of press time, its newest replace, posted at 16:12 CEST on Sept. 10, mentioned restoration work was persevering with and that the affected options remained unavailable. Ledger has not disclosed a trigger or an estimated restoration time.

The persevering with warning doesn’t imply Cosmos Hub is still halted. It reveals that Ledger Wallet’s service path for retrieving account information and sending ATOM transactions has not recovered with the community itself.

Cosmos Hub recovered earlier than Ledger Wallet

QuickNode reported that Cosmos Mainnet stalled at block 32,878,318 at 18:12 UTC on Sept. 8. The infrastructure supplier mentioned its nodes had returned to the chain tip by 14:26 UTC on Sept. 9, then marked its incident resolved at 00:24 UTC on Sept. 12.

The Cosmos Hub RPC endpoint was above block 32.9 million on Sept. 12 and reported that the node was not catching up. That positioned the chain tens of 1000’s of blocks past the peak in QuickNode’s preliminary alert.

Together, these readings separate two layers of the issue. Cosmos Hub resumed producing blocks, whereas Ledger Wallet entry remained unavailable. Users could due to this fact see lacking balances or historical past in Ledger Wallet despite the fact that the community is processing new blocks.

QuickNode’s decision applies to its infrastructure, whereas Ledger’s separate incident stays recognized. Those states can coexist as a result of a pockets interface can keep unavailable after community nodes have caught up. Ledger has not mentioned which a part of its service path is accountable.

For users who want to maneuver ATOM urgently, Ledger’s incident discover factors to its alternative-methods guide. The firm lists Cosmostation and Keplr as suitable third-party interfaces that may hook up with a Ledger gadget.

Ledger’s Keplr instructions inform users to open the Cosmos app on their gadget and select Keplr’s hardware-wallet connection possibility. That route makes use of one other interface to entry the identical blockchain account whereas protecting the Ledger gadget within the transaction circulate.

The security distinction is vital: connecting a {hardware} pockets is not the identical as importing its restoration phrase. Ledger’s security guidance says users ought to by no means enter the phrase into a pc or smartphone and will by no means share it, together with with Ledger.

Users who don’t have to transact urgently can proceed monitoring Ledger’s standing web page. Because the incident stays open and will change with out discover, its standing must be refreshed earlier than any workaround is tried.

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